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Shipping Policy
At The Vianny, we are dedicated to ensuring your order reaches you promptly and securely. Please review the following shipping information for your convenience.
Processing Time
• Orders are processed within 2-3 business days.
• Orders are processed or shipped on weekends or holidays.
Shipping Rates & Delivery Times
Shipping charges for your order will be calculated and displayed at checkout. Please note that shipping prices may vary depending on your location and the shipping method you select. The following are general estimates:
1. Standard Shipping
• Estimated delivery time: 2-5 business days
• Cost: To be determined at checkout
2. Expedited Shipping
• Estimated delivery time: 2-3 business days
• Cost: To be determined at checkout
3. International Shipping
• Estimated delivery time: 7-14 business days
• Cost: Varies based on destination, calculated at checkout
Order Tracking
Once your order has shipped, you will receive an email with a tracking number so you can follow your package’s journey.
Shipping Restrictions
• We currently ship to united states and dominican republic.
• We are unable to ship to P.O. Boxes or Military APO/FPO addresses.
Lost or Damaged Items
If your order is lost or damaged during transit, please contact us at info@thevianny.com . We will work with the carrier to resolve the issue as quickly as possible.
Customs & Duties (For International Orders)
• International customers are responsible for any customs duties, taxes, or import fees that may be applied in their country.
• The Vianny is not responsible for any delays caused by customs processing.
Changes to Shipping Information
If you need to update your shipping address or any order details, please contact us immediately at info@theviannyl.com . Changes can only be made before the order is shipped.